All rugs are made to order and are non returnable unless faulty and/or signed for as damaged upon reciept. All damages or order errors must be reported on receipt of your goods.
Due to the nature of various computer monitor configurations, colour representations may vary. Every effort has been made to reflect the true colour of our rugs on screen. All rugs are made by hand and slight variations in sizes can occur. Also note that dying is performed in batches and is a manual process - colours may vary slightly from rug to rug or against samples.
It is our policy to provide the highest level of service to our customers. If you have a complaint please direct it to our customer services team.